Directed leadership and management of a multi-streamed global focused on voice recording risk remediation and associated compliance  Delivered highly comprehensive and accurate project documentation, including risk registers, maintenance of plans, timely delivery of reports and the tracking of financial information  Oversaw change management processes within the streams and minimised detrimental impacts to overall progress and delivery expectations  Managed a series of individuals throughout project delivery including, Project Managers and Business Analysts, ensuring collaborative working and seamless communication  Designed, developed and implemented a reporting framework for categorising and prioritising new initiatives and enhancements to the programme  Managed external and 3rd party providers to support the delivery of risk remediation on a global level  Negotiated and influenced resource allocation through effective communication and partnership with relevant representatives from IT and Front and Middle Offices, as part of Strategic and Tactical Initiatives  Performed as the Internal Business Consultant across various IT working groups, thus bridging the IT business gap