Senior Business Consultant at a Membership CRM consultancy, delivering Silverbear Membership solutions to various clients (based on MS Dynamics CRM2013, 2015 and 2016).

· MS Certified Professional for CRM Applications; CRM Configuration & Customisation

· Ownership of the customer relationship during delivery, and responsibility for the overall solution

· Managing the effective and profitable delivery of projects through consultancy, project management and development, as well as communication between clients and project teams, resource management and planning.

Contract position with GC Marshall as acting Director of Consulting & Operations, and Engagement Manager for a number of client engagements

· Co-developed multi-purpose web-based platform for process efficiency, particularly within Operational Excellence, Programme Governance and Management Information (Air Traffic Control)

· Delivered process efficiency pilots at various clients, and developed relationships with potential new clients

· Business plan development and assistance with marketing strategy planning and execution

Jennifer joined Accenture in January 1998, after graduating from UMIST, within the Customer Relationship Management (CRM) global service line, and worked as a functional designer and developer, team lead and solution architect, and latterly as a project and programme manager. Projects ranged from end to end software implementations from conceptual design to training & roll out, process re-engineering and change management programmes, as well as developing new business, selling or assisting in the sale of multi-million dollar transformational projects. She was also extremely active internally at Accenture; interviewing graduates, leading and assisting in company-wide initiatives, and presenting at internal meetings. She received awards for client excellence, driving employee engagement and was consistently rated outstanding in performance reviews.

Various Clients Business Development May 2008 – May 2009

Worked directly with Senior Executives to respond to a number of invitations to tender for large, complex IT transformation projects in the CRM space

· Project managed globally dispersed bid teams to pull together exceptional tender responses

· Won over $50 million worth of business in <12 months

· Developed bottom line cost neutral proposal to transform remuneration and bonus calculation and management for major banking client

· Became the Accenture UK lead for Incentive Compensation Management, assisting with placing experienced resources on local and European ICM projects and facilitating knowledge transfer and up-skilling for and between the members of the group

Major Intl Publications Co. CRM Implementation Oct 2006 – Apr 2007

Senior Project Manager assigned to an ailing project to rescue and re-plan a major CRM implementation project

· Provision of a current state assessment of the project

· Planned and implemented mitigating initiatives to restore the project to a successful path to completion

· Restored client trust and working relationship

· Direct management of the Application Development team

European Retail Bank Off-shore Development Apr 2005 - Oct 2006

Programme Manager coordinating Accenture's delivery responsibilities to the bank's Siebel Engineering Room (including Design, Build, Product Test, Fix Support, Implementation, and Post Implementation Support phases, as well as providing live support for the application in production)

· Managed off-shore Siebel development capability in Melbourne, Australia

· Provided on-shore management of the delivery of multiple concurrent projects and consecutive releases, the overall client relationship, and helped shape and plan the Siebel development pipeline and release roadmap

· Personally responsible for the sale of approx $5M of further development work

· Managed the commercial arrangements between Accenture and the bank across all programmes of work, including management of the contractual process, invoicing, and resource tracking

· Designated People Champion for all on-site staff at the bank

UK Telco Customer Service Offering Aug 2004 - March 2005

Programme Manager

· Delivered initial assessment of the status and capabilities of programme management on an existing project

· Defined, implemented and managed the following key programme management practices:

§ Governance (Status Reporting, Steering Group)

§ Programme Planning

§ Deliverable Definition & Milestone Tracking

§ Stakeholder Identification / Management

§ Communications Plan

§ Organisation Structure & Role Definition

(OTHER ACCENTURE PROJECTS)

UK Health Insurer Conceptual & Functional Design Manager and Operational Readiness Manager

UK Government Dept CRM / Siebel expert, responsible for CRM section of a major proposal

South African Bank Functional Design and Delivery Manager on Siebel CRM implementation

UK Life & Pensions Design, Configuration, Test, UAT and Training Lead on Contact Centre implementation

Global Telco Business Analyst in large implementation delivering a Siebel Communications solution

Dutch Insurer Configuration Team Lead delivering a Siebel Insurance solution

UK Life Insurer CRM Subject Matter Expert for Sales Process Automation project, End User coach

German Bank Configuration Team Lead delivering a CRM solution

UK Telco Member of configuration team delivering a Call Centre solution