Desktop Support Analyst/Second Line Support/2nd Line Support - FTC

HyerHub Limited
  • Permanent
  • £30,000 - £35,000 (GBP)
  • Marlow, England, United Kingdom
  • 17 Mar 2025

Desktop Support Analyst/Second Line Support/2nd Line Support required to work onsite five days a week with a large global business based in either Guildford or Hampton. You will provide desktop support in the office as well as on the phone.

Description

Desktop Support Analyst/Second Line Support/2nd Line Support required to work onsite five days a week with a large global business based in either Guildford or Hampton. You will provide desktop support in the office as well as on the phone.

This is a six month fix term contract with a strong likelihood of going permanent.

Key responsibilities:

  • Install and configure operating systems and software
  • Maintaining PCs to company standards
  • Bug fixes

Required skills and experience:

  • Previously provided 1st and 2nd line IT support
  • Strong SCCM, Active Directory and Exchange
  • Experience in hardware fixes
  • Excellent telephone manner
  • Experienced working in a customer service role

Skills

Environments
Desktop
General Software
Microsoft Office 365
IT Infrastructure Expertise
Active Directory
Exchange Connectivity
IT Infrastructure Products
Microsoft SCCM
Service Delivery Scope
Technical Support

Industry Experience